/* === pages.css === */

/* ============================================
   CONVERSATION CHAT VIEW
   ============================================ */
.convo-chat-header {
  display:flex; align-items:center; gap:14px; padding:16px 20px;
  border-bottom:1px solid var(--border); background:var(--card-bg);
  border-radius:var(--radius-md) var(--radius-md) 0 0;
}
.convo-chat-avatar {
  width:42px; height:42px; border-radius:12px; display:flex; align-items:center;
  justify-content:center; font-size:16px; font-weight:700; color:#fff;
  position:relative;
}
.convo-chat-avatar .channel-badge {
  position:absolute; bottom:-2px; right:-2px; width:18px; height:18px;
  border-radius:50%; display:flex; align-items:center; justify-content:center;
  font-size:9px; color:#fff; border:2px solid var(--card-bg);
}
.convo-chat-info { flex:1; }
.convo-chat-info .name { font-size:15px; font-weight:600; }
.convo-chat-info .sub { font-size:12px; color:var(--text-muted); }
.convo-chat-body { padding:20px; min-height:200px; max-height:500px; overflow-y:auto; background:var(--bg); }

/* ============================================
   CUSTOMER CARDS VIEW
   ============================================ */
.view-toggle { display:flex; gap:2px; background:var(--bg-secondary); border-radius:var(--radius); padding:2px; }
.view-toggle-btn {
  padding:6px 10px; border-radius:var(--radius); border:none; background:none; cursor:pointer;
  font-size:13px; color:var(--text-muted); transition:var(--transition);
}
.view-toggle-btn.active { background:var(--card-bg); color:var(--text); box-shadow:var(--shadow-xs); }

.customer-cards-grid { display:grid; grid-template-columns:repeat(auto-fill, minmax(280px,1fr)); gap:16px; padding:20px; }
.customer-card {
  background:var(--card-bg); border:1px solid var(--card-border); border-radius:var(--radius-md);
  padding:20px; cursor:pointer; transition:var(--transition);
}
.customer-card:hover { transform:translateY(-2px); box-shadow:var(--shadow-md); border-color:var(--primary); }
.customer-card-top { display:flex; align-items:center; gap:14px; margin-bottom:14px; }
.customer-card-avatar {
  width:44px; height:44px; border-radius:12px; display:flex; align-items:center;
  justify-content:center; font-size:16px; font-weight:700; color:#fff; flex-shrink:0;
}
.customer-card-info { flex:1; }
.customer-card-info .name { font-size:14px; font-weight:600; }
.customer-card-info .sub { font-size:12px; color:var(--text-muted); }
.customer-card-stats { display:grid; grid-template-columns:1fr 1fr 1fr; gap:8px; }
.customer-card-stat { text-align:center; padding:8px 4px; background:var(--bg-secondary); border-radius:var(--radius); }
.customer-card-stat .stat-value { font-size:16px; font-weight:700; }
.customer-card-stat .stat-label { font-size:10px; color:var(--text-muted); text-transform:uppercase; letter-spacing:0.5px; }
.customer-card-tags { display:flex; flex-wrap:wrap; gap:4px; margin-top:12px; }
.customer-card-tags .tag {
  padding:2px 8px; border-radius:12px; font-size:10px; font-weight:600;
}

/* Customer Journey */
.customer-journey { display:flex; align-items:center; gap:8px; margin:16px 0; }
.journey-step {
  display:flex; align-items:center; gap:6px; padding:6px 12px;
  border-radius:20px; font-size:11px; font-weight:600;
}
.journey-step.completed { background:var(--success-light); color:var(--success); }
.journey-step.pending { background:var(--bg-secondary); color:var(--text-muted); }
.journey-arrow { color:var(--text-muted); font-size:10px; }

/* ============================================
   COMPANY CARDS
   ============================================ */
.company-card-grid { display:grid; grid-template-columns:repeat(auto-fill, minmax(300px,1fr)); gap:16px; margin-bottom:24px; }
.company-card {
  background:var(--card-bg); border:1px solid var(--card-border); border-radius:var(--radius-md);
  padding:22px; transition:var(--transition); cursor:pointer;
}
.company-card:hover { transform:translateY(-2px); box-shadow:var(--shadow-md); }
.company-card-header { display:flex; align-items:center; gap:14px; margin-bottom:16px; }
.company-card-logo {
  width:48px; height:48px; border-radius:14px; display:flex; align-items:center;
  justify-content:center; font-size:22px; font-weight:800; color:#fff; flex-shrink:0;
}
.company-card-title { flex:1; }
.company-card-title .name { font-size:15px; font-weight:600; }
.company-card-title .industry { font-size:12px; color:var(--text-muted); }
.company-integrations { display:flex; gap:8px; margin-bottom:14px; }
.integration-dot {
  display:flex; align-items:center; gap:5px; padding:4px 10px;
  border-radius:20px; font-size:11px; font-weight:600;
}
.integration-dot.connected { background:var(--success-light); color:var(--success); }
.integration-dot.disconnected { background:var(--bg-secondary); color:var(--text-muted); }
.company-stats { display:grid; grid-template-columns:1fr 1fr 1fr; gap:8px; }
.company-stat { text-align:center; padding:8px; background:var(--bg-secondary); border-radius:var(--radius); }
.company-stat .s-value { font-size:16px; font-weight:700; }
.company-stat .s-label { font-size:10px; color:var(--text-muted); text-transform:uppercase; }

/* ============================================
   ESCALATIONS KANBAN
   ============================================ */
.kanban-board {
  display:grid; grid-template-columns:repeat(4,1fr); gap:16px; margin-bottom:24px;
  min-height:400px;
}
.kanban-column {
  background:var(--bg-secondary); border-radius:var(--radius-md); padding:14px;
  min-height:300px;
}
.kanban-column-header {
  display:flex; align-items:center; justify-content:space-between; margin-bottom:14px;
  padding-bottom:10px; border-bottom:2px solid transparent;
}
.kanban-column-header h4 { font-size:13px; font-weight:600; }
.kanban-column-header .count {
  background:var(--card-bg); padding:2px 8px; border-radius:10px;
  font-size:11px; font-weight:700; color:var(--text-muted);
}
.kanban-column.open .kanban-column-header { border-bottom-color:var(--warning); }
.kanban-column.assigned .kanban-column-header { border-bottom-color:var(--info); }
.kanban-column.resolved .kanban-column-header { border-bottom-color:var(--success); }
.kanban-column.closed .kanban-column-header { border-bottom-color:var(--text-muted); }
.kanban-card {
  background:var(--card-bg); border-radius:var(--radius); padding:14px;
  margin-bottom:10px; border:1px solid var(--card-border);
  box-shadow:var(--shadow-xs); cursor:pointer; transition:var(--transition);
}
.kanban-card:hover { box-shadow:var(--shadow-sm); transform:translateY(-1px); }
.kanban-card .k-priority { display:flex; align-items:center; gap:6px; margin-bottom:8px; }
.kanban-card .k-reason { font-size:13px; font-weight:500; margin-bottom:8px; line-height:1.4; }
.kanban-card .k-meta { display:flex; align-items:center; justify-content:space-between; font-size:11px; color:var(--text-muted); }
.kanban-card .k-sla { font-size:11px; font-weight:600; }
.kanban-card .k-sla.urgent { color:var(--danger); }
.kanban-card .k-sla.warning { color:var(--warning); }
.kanban-card .k-sla.ok { color:var(--success); }
.kanban-card .k-actions { display:flex; gap:4px; margin-top:10px; }

/* Drag & Drop */
.kanban-card[draggable="true"] { cursor:grab; }
.kanban-card.dragging { opacity:0.4; transform:scale(0.97); box-shadow:var(--shadow-md); cursor:grabbing; }
.kanban-column.drag-over { background:rgba(0,122,255,0.06); border:2px dashed var(--primary); border-radius:var(--radius-md); }
.kanban-column .drop-placeholder {
  border:2px dashed var(--primary); border-radius:var(--radius); padding:14px;
  margin-bottom:10px; background:rgba(0,122,255,0.03); min-height:60px;
  display:flex; align-items:center; justify-content:center;
  font-size:11px; color:var(--primary); font-weight:500;
}
.kanban-card.drop-above { border-top:2px solid var(--primary); margin-top:-2px; }
.kanban-card.drop-below { border-bottom:2px solid var(--primary); margin-bottom:-2px; }

/* ============================================
   ANALYTICS DATE RANGE
   ============================================ */
.date-range-picker { display:flex; gap:4px; align-items:center; }
.date-range-btn {
  padding:6px 14px; border-radius:20px; font-size:12px; font-weight:600;
  border:1px solid var(--border); background:var(--card-bg); color:var(--text-secondary);
  cursor:pointer; transition:var(--transition);
}
.date-range-btn.active { background:var(--primary); color:#fff; border-color:var(--primary); }
.date-range-btn:hover:not(.active) { background:var(--bg-secondary); }

/* Comparison card */
.kpi-comparison { display:flex; align-items:center; gap:8px; margin-top:4px; }
.kpi-comparison .delta { font-size:12px; font-weight:600; }
.kpi-comparison .delta.up { color:var(--success); }
.kpi-comparison .delta.down { color:var(--danger); }
.kpi-comparison .period { font-size:11px; color:var(--text-muted); }

/* ============================================
   SETTINGS TABS
   ============================================ */
/* ============================================
   SETTINGS — Apple Enterprise Design
   ============================================ */
.settings-layout {
  display:grid; grid-template-columns:210px 1fr; min-height:calc(100vh - 120px);
  background:var(--card-bg); border-radius:14px; border:1px solid var(--card-border);
  overflow:hidden;
}

/* --- Settings Sidebar Navigation --- */
.settings-nav {
  background:var(--sidebar-bg); border-right:1px solid var(--border-light);
  padding:6px 0; position:sticky; top:68px; align-self:start;
  max-height:calc(100vh - 120px); overflow-y:auto;
}
.settings-nav::-webkit-scrollbar { width:0; }
.settings-nav-group {
  padding:18px 14px 5px 16px; font-size:9px; font-weight:700;
  text-transform:uppercase; letter-spacing:0.6px; color:var(--text-muted);
}
.settings-nav-group:first-child { padding-top:10px; }
.settings-nav-item {
  display:flex; align-items:center; gap:8px; padding:6px 12px 6px 16px;
  font-size:12.5px; font-weight:450; color:var(--text-secondary);
  cursor:pointer; transition:all 0.18s ease;
  border-left:2px solid transparent; position:relative; margin:0 6px 0 0;
  border-radius:0 7px 7px 0;
}
.settings-nav-item:hover { background:rgba(0,0,0,0.03); color:var(--text); }
.settings-nav-item.active {
  color:var(--primary); background:rgba(0,122,255,0.06);
  border-left-color:var(--primary); font-weight:550;
}
.settings-nav-item i.nav-i {
  width:24px; height:24px; border-radius:6px; display:flex; align-items:center;
  justify-content:center; font-size:10.5px; background:var(--bg-secondary);
  color:var(--text-muted); transition:all 0.18s ease; flex-shrink:0;
}
.settings-nav-item:hover i.nav-i { color:var(--text-secondary); }
.settings-nav-item.active i.nav-i {
  background:var(--primary); color:#fff;
  box-shadow:0 2px 6px rgba(0,122,255,0.25);
}
.settings-nav-item .unsaved-dot {
  width:7px; height:7px; border-radius:50%; background:var(--warning);
  position:absolute; right:10px; top:50%; transform:translateY(-50%);
  display:none; box-shadow:0 0 6px rgba(178,80,0,0.35);
}
.settings-nav-item.unsaved .unsaved-dot { display:block; animation:pulse 2s infinite; }

/* --- Settings Content Panels --- */
.settings-panel {
  display:none; padding:28px 36px; animation:fadeIn 0.2s ease;
}
.settings-panel.active { display:block; }
.settings-panel-header { margin-bottom:24px; padding-bottom:16px; border-bottom:1px solid var(--border-light); }
.settings-panel-header h3 {
  font-size:16px; font-weight:600; letter-spacing:-0.2px; margin-bottom:4px;
  display:flex; align-items:center; gap:8px; color:var(--text);
}
.settings-panel-header h3 i {
  width:28px; height:28px; border-radius:8px; display:flex; align-items:center;
  justify-content:center; font-size:12px;
  background:var(--primary); color:#fff;
}
.settings-panel-header p { font-size:13px; color:var(--text-muted); line-height:1.5; }

/* --- Settings Form Overrides (Apple-style inputs) --- */
.settings-panel .form-group { margin-bottom:16px; }
.settings-panel .form-group label {
  display:block; font-size:12px; font-weight:500; margin-bottom:5px;
  color:var(--text-secondary);
}
.settings-panel .form-group input,
.settings-panel .form-group select,
.settings-panel .form-group textarea {
  width:100%; padding:8px 12px; border:1px solid var(--border);
  border-radius:8px; font-size:13px; font-family:inherit;
  transition:all 0.2s ease; background:var(--bg-secondary); color:var(--text);
}
.settings-panel .form-group input:hover,
.settings-panel .form-group select:hover,
.settings-panel .form-group textarea:hover { border-color:var(--text-muted); }
.settings-panel .form-group input:focus,
.settings-panel .form-group select:focus,
.settings-panel .form-group textarea:focus {
  outline:none; border-color:var(--primary); background:var(--card-bg);
  box-shadow:0 0 0 3px rgba(0,122,255,0.1);
}
.settings-panel .form-group textarea { min-height:60px; resize:vertical; border-radius:8px; }
.settings-panel .form-group select { appearance:none; background-image:url("data:image/svg+xml,%3Csvg width='10' height='6' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M1 1l4 4 4-4' stroke='%238e8e93' stroke-width='1.5' fill='none'/%3E%3C/svg%3E"); background-repeat:no-repeat; background-position:right 12px center; padding-right:32px; cursor:pointer; }
.settings-panel .form-row { display:grid; grid-template-columns:1fr 1fr; gap:16px; }
.settings-panel .form-hint { font-size:11px; color:var(--text-muted); margin-top:4px; line-height:1.4; }

/* --- Apple Toggle --- */
.settings-panel .toggle { position:relative; width:42px; height:24px; display:inline-block; }
.settings-panel .toggle input { opacity:0; width:0; height:0; }
.settings-panel .toggle .slider {
  position:absolute; inset:0; background:var(--border); border-radius:12px;
  cursor:pointer; transition:all 0.25s cubic-bezier(0.4,0,0.2,1);
}
.settings-panel .toggle .slider::before {
  content:''; position:absolute; width:18px; height:18px; border-radius:50%;
  background:#fff; left:3px; top:3px; transition:all 0.25s cubic-bezier(0.4,0,0.2,1);
  box-shadow:0 1px 3px rgba(0,0,0,0.15);
}
.settings-panel .toggle input:checked + .slider { background:var(--success); }
.settings-panel .toggle input:checked + .slider::before { transform:translateX(18px); }

/* --- Settings Save Bar --- */
.settings-save-bar {
  position:sticky; bottom:0; padding:14px 0; margin-top:20px;
  background:var(--card-bg);
  display:flex; justify-content:flex-end; align-items:center; gap:12px; z-index:5;
  border-top:1px solid var(--border-light);
}
.settings-save-bar .unsaved-label {
  font-size:12px; color:var(--warning); font-weight:500;
  display:flex; align-items:center; gap:6px; margin-right:auto;
}
.settings-save-bar .unsaved-label i { font-size:8px; }
.settings-save-bar .btn { border-radius:8px; padding:8px 20px; font-size:12px; font-weight:600; }

/* --- Bot Preview (Chat Bubble) --- */
.bot-preview {
  background:var(--bg-secondary); border-radius:10px; padding:14px;
  margin-top:14px; border:1px solid var(--border-light);
}
.bot-preview-header {
  font-size:9px; font-weight:700; color:var(--text-muted);
  text-transform:uppercase; letter-spacing:0.6px; margin-bottom:10px;
  display:flex; align-items:center; gap:5px;
}
.bot-preview-header::before {
  content:''; width:5px; height:5px; border-radius:50%;
  background:var(--success); animation:pulse 2s infinite;
}
.bot-preview-name { font-size:12px; font-weight:600; color:var(--text); margin-bottom:4px; }
.bot-preview-bubble {
  background:var(--primary); color:#fff;
  padding:8px 12px; border-radius:12px 12px 12px 4px;
  font-size:12.5px; line-height:1.5; max-width:280px; display:inline-block;
}

/* --- Range Slider (Apple-style) --- */
.settings-range { display:flex; align-items:center; gap:12px; padding:4px 0; }
.settings-range input[type="range"] {
  flex:1; -webkit-appearance:none; appearance:none; height:6px;
  border-radius:3px; background:var(--border-light); outline:none;
  transition:background 0.2s;
}
.settings-range input[type="range"]::-webkit-slider-thumb {
  -webkit-appearance:none; width:20px; height:20px; border-radius:50%;
  background:#fff; border:2px solid var(--primary);
  box-shadow:0 1px 4px rgba(0,0,0,0.15); cursor:pointer;
  transition:all 0.15s ease;
}
.settings-range input[type="range"]::-webkit-slider-thumb:hover {
  transform:scale(1.15); box-shadow:0 2px 8px rgba(0,122,255,0.3);
}
.settings-range input[type="range"]:active::-webkit-slider-thumb { background:var(--primary); border-color:var(--primary); }
.settings-range .range-value {
  font-size:12px; font-weight:600; color:var(--primary);
  min-width:36px; text-align:center; padding:3px 6px;
  background:rgba(0,122,255,0.06); border-radius:6px;
}
.settings-range span:not(.range-value) { font-size:10px; color:var(--text-muted); white-space:nowrap; }

/* --- Color Picker (Apple-style) --- */
.color-picker-row { display:flex; align-items:center; gap:14px; }
.color-picker-row input[type="color"] {
  width:48px; height:40px; border:2px solid var(--border); border-radius:10px;
  cursor:pointer; padding:3px; transition:border-color 0.2s;
}
.color-picker-row input[type="color"]:hover { border-color:var(--primary); }
.color-picker-row .color-hex {
  font-size:14px; font-family:var(--font-mono); color:var(--text-secondary);
  font-weight:500; padding:6px 12px; background:var(--bg-secondary);
  border-radius:8px; border:1px solid var(--border-light);
}

/* --- Settings Card (grouped settings) --- */
.settings-card {
  background:var(--bg-secondary); border-radius:10px; padding:16px;
  margin-bottom:14px; border:1px solid var(--border-light);
}
.settings-card h4 { font-size:13px; font-weight:600; margin-bottom:10px; }

/* --- Day Row (Opening Hours) --- */
.day-row {
  display:grid; grid-template-columns:80px 1fr 1fr auto; gap:10px;
  align-items:center; padding:6px 8px; margin-bottom:2px;
  border-radius:8px; transition:background 0.15s ease;
}
.day-row:hover { background:var(--bg-secondary); }
.day-label { font-size:12px; font-weight:500; color:var(--text); }
.day-row input[type="time"] {
  padding:6px 8px; border:1px solid var(--border); border-radius:6px;
  font-size:12px; background:var(--bg-secondary); color:var(--text);
  font-family:inherit; transition:all 0.2s ease;
}
.day-row input[type="time"]:focus { border-color:var(--primary); box-shadow:0 0 0 2px rgba(0,122,255,0.1); outline:none; }

/* --- Toggle Row (Setting with label beside toggle) --- */
.toggle-setting {
  display:flex; align-items:center; gap:12px; padding:10px 0;
  border-bottom:1px solid var(--border-light);
}
.toggle-setting:last-child { border-bottom:none; }
.toggle-setting .ts-info { flex:1; }
.toggle-setting .ts-info .ts-title { font-size:13px; font-weight:500; color:var(--text); }
.toggle-setting .ts-info .ts-desc { font-size:11px; color:var(--text-muted); margin-top:1px; }

/* --- Settings Responsive --- */
@media (max-width:768px) {
  .settings-layout { grid-template-columns:1fr; border-radius:12px; }
  .settings-nav {
    position:relative; top:0; max-height:none; border-right:none;
    border-bottom:1px solid var(--border-light);
    display:flex; overflow-x:auto; padding:6px 10px; gap:2px; white-space:nowrap;
  }
  .settings-nav-group { display:none; }
  .settings-nav-item {
    border-left:none; border-radius:8px; padding:8px 12px;
    font-size:12px; margin:0; border-bottom:2px solid transparent;
  }
  .settings-nav-item i.nav-i { width:24px; height:24px; font-size:11px; border-radius:6px; }
  .settings-nav-item.active { border-left:none; background:rgba(0,122,255,0.08); }
  .settings-panel { padding:24px 16px; }
  .settings-panel .form-row { grid-template-columns:1fr; }
  .settings-panel-header h3 { font-size:18px; }
  .settings-panel-header h3 i { width:30px; height:30px; font-size:13px; }
}

/* --- Settings Dark Mode --- */
[data-theme="dark"] .settings-nav { background:var(--bg); }
[data-theme="dark"] .settings-layout { background:var(--card-bg); }
[data-theme="dark"] .settings-nav-item:hover { background:rgba(255,255,255,0.04); }
[data-theme="dark"] .settings-nav-item i.nav-i { background:rgba(255,255,255,0.06); }
[data-theme="dark"] .settings-nav-item.active i.nav-i { background:var(--primary); }
[data-theme="dark"] .settings-panel .form-group input,
[data-theme="dark"] .settings-panel .form-group select,
[data-theme="dark"] .settings-panel .form-group textarea { background:var(--bg); }
[data-theme="dark"] .settings-panel .form-group input:focus,
[data-theme="dark"] .settings-panel .form-group select:focus,
[data-theme="dark"] .settings-panel .form-group textarea:focus { background:var(--card-bg); }
[data-theme="dark"] .settings-range input[type="range"] { background:var(--border); }
[data-theme="dark"] .settings-range input[type="range"]::-webkit-slider-thumb { background:var(--card-bg); }
[data-theme="dark"] .day-row:hover { background:rgba(255,255,255,0.03); }
[data-theme="dark"] .day-row input[type="time"] { background:var(--bg); }
[data-theme="dark"] .bot-preview { background:var(--bg); }

/* Legacy compat */
.settings-section {
  background:var(--card-bg); border-radius:var(--radius-md); box-shadow:var(--shadow-sm);
  margin-bottom:24px; overflow:hidden; border:1px solid var(--card-border);
}
.settings-section-header {
  padding:18px 22px; border-bottom:1px solid var(--border);
  display:flex; align-items:center; gap:12px;
}
.settings-section-header h3 { font-size:15px; font-weight:600; }
.settings-section-header i { font-size:17px; color:var(--primary); }
.settings-section-body { padding:22px; }

.copy-field { position:relative; }
.copy-field input { padding-right:40px; }
.copy-field .copy-btn {
  position:absolute; right:8px; top:50%; transform:translateY(-50%);
  background:var(--bg-secondary); border:none; padding:4px 8px; border-radius:var(--radius);
  cursor:pointer; font-size:12px; color:var(--text-muted);
  transition:var(--transition);
}
.copy-field .copy-btn:hover { background:var(--primary); color:#fff; }
.copy-field .copy-btn.copied { background:var(--success); color:#fff; }

/* Connection test */
.connection-test { display:flex; align-items:center; gap:10px; margin-top:8px; }
.connection-test .test-btn {
  padding:6px 14px; border-radius:var(--radius); border:1px solid var(--border);
  background:var(--card-bg); font-size:12px; font-weight:500; cursor:pointer;
  font-family:inherit; transition:var(--transition); display:flex; align-items:center; gap:6px;
}
.connection-test .test-btn:hover { background:var(--bg-secondary); }
.connection-test .test-result { font-size:12px; font-weight:600; }

/* Diagnostics */
.diagnostics-grid { display:grid; grid-template-columns:repeat(auto-fill, minmax(250px,1fr)); gap:12px; }
.diag-item {
  display:flex; align-items:center; gap:10px; padding:12px 16px;
  background:var(--bg-secondary); border-radius:var(--radius); transition:var(--transition);
}
.diag-item:hover { background:var(--border-light); }
.diag-item .d-icon { width:32px; height:32px; border-radius:8px; display:flex; align-items:center; justify-content:center; font-size:13px; }
.diag-item .d-info { flex:1; }
.diag-item .d-info .d-label { font-size:12px; color:var(--text-muted); }
.diag-item .d-info .d-value { font-size:13px; font-weight:600; }

/* ============================================
   CONVERSATIONS — 3-PANE ENTERPRISE LAYOUT
   ============================================ */
#page-conversations {
  position:fixed; top:var(--topbar-height); left:var(--sidebar-width); right:0; bottom:0;
  margin:0; padding:0;
}
.conversations-split {
  display:grid; grid-template-columns:340px 1fr 270px; gap:0;
  height:100%; overflow:hidden;
}

/* LEFT PANE */
.conv-list-pane {
  border-right:1px solid var(--border); display:flex; flex-direction:column;
  background:var(--card-bg); overflow:hidden;
}
.conv-list-header { padding:14px 14px 0; flex-shrink:0; }
.conv-list-header-top {
  display:flex; align-items:center; justify-content:space-between; margin-bottom:10px;
}
.conv-list-title { font-size:15px; font-weight:700; }
.conv-search-wrap { position:relative; margin-bottom:8px; }
.conv-search-wrap i {
  position:absolute; left:10px; top:50%; transform:translateY(-50%);
  color:var(--text-muted); font-size:12px; pointer-events:none;
}
.conv-search-wrap input {
  width:100%; padding:8px 10px 8px 32px; border:1px solid var(--border);
  border-radius:8px; font-size:13px; background:var(--bg-secondary); color:var(--text);
  transition:all 0.15s; box-sizing:border-box;
}
.conv-search-wrap input:focus {
  outline:none; border-color:var(--primary); background:var(--bg);
  box-shadow:0 0 0 3px var(--primary-glow);
}
.conv-filter-tabs { display:flex; gap:2px; padding-bottom:8px; overflow-x:auto; }
.conv-filter-tabs::-webkit-scrollbar { height:0; }
.conv-filter-tab {
  flex-shrink:0; padding:5px 11px; border-radius:20px; font-size:12px;
  font-weight:500; cursor:pointer; border:none; background:transparent;
  color:var(--text-muted); transition:all 0.15s;
}
.conv-filter-tab.active { background:var(--primary); color:#fff; }
.conv-filter-tab:hover:not(.active) { background:var(--bg-secondary); color:var(--text); }
.conv-channel-row { padding-bottom:8px; }
.conv-channel-row select {
  width:100%; font-size:12px; padding:6px 8px; border:1px solid var(--border);
  border-radius:7px; background:var(--bg-secondary); color:var(--text); cursor:pointer;
}
.conv-list-scroll { flex:1; overflow-y:auto; }

/* LIST ITEMS */
.conv-list-item {
  padding:11px 14px; border-bottom:1px solid var(--border-light);
  cursor:pointer; transition:background 0.1s; display:flex; gap:10px; align-items:flex-start;
}
.conv-list-item:hover { background:var(--bg-secondary); }
.conv-list-item.active { background:var(--sidebar-active); border-left:3px solid var(--primary); padding-left:11px; }
.conv-list-item .conv-avatar {
  width:38px; height:38px; border-radius:12px; display:flex; align-items:center;
  justify-content:center; color:#fff; font-size:13px; font-weight:700; flex-shrink:0; position:relative;
}
.conv-unread-dot {
  position:absolute; top:-2px; right:-2px; width:10px; height:10px;
  border-radius:50%; background:var(--primary); border:2px solid var(--card-bg);
}
.conv-list-item .conv-body { flex:1; min-width:0; }
.conv-list-meta-row { display:flex; justify-content:space-between; align-items:center; margin-bottom:2px; }
.conv-list-item .conv-name { font-weight:600; font-size:13px; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; max-width:155px; display:inline-block; }
.conv-list-time { font-size:11px; color:var(--text-muted); flex-shrink:0; }
.conv-list-item .conv-preview { font-size:12px; color:var(--text-secondary); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.conv-list-badges { display:flex; gap:4px; align-items:center; margin-top:5px; flex-wrap:wrap; }
.conv-msg-count {
  font-size:10px; font-weight:600; background:var(--primary); color:#fff;
  padding:1px 6px; border-radius:10px; margin-left:auto;
}
.csd-open { width:7px; height:7px; border-radius:50%; background:#f59e0b; flex-shrink:0; display:inline-block; }
.csd-assigned { width:7px; height:7px; border-radius:50%; background:var(--primary); flex-shrink:0; display:inline-block; }
.csd-resolved { width:7px; height:7px; border-radius:50%; background:var(--success); flex-shrink:0; display:inline-block; }
.csd-closed { width:7px; height:7px; border-radius:50%; background:var(--text-muted); flex-shrink:0; display:inline-block; }

/* MIDDLE CHAT PANE */
.conv-detail-pane {
  display:flex; flex-direction:column; background:var(--bg-secondary);
  border-right:1px solid var(--border); overflow:hidden;
}
.convo-chat-header {
  display:flex; align-items:center; gap:12px; padding:12px 16px;
  border-bottom:1px solid var(--border); background:var(--card-bg); flex-shrink:0;
}
.convo-chat-avatar {
  width:40px; height:40px; border-radius:12px; display:flex; align-items:center;
  justify-content:center; font-size:15px; font-weight:700; color:#fff;
  position:relative; flex-shrink:0;
}
.convo-chat-avatar .channel-badge {
  position:absolute; bottom:-2px; right:-2px; width:17px; height:17px;
  border-radius:50%; display:flex; align-items:center; justify-content:center;
  font-size:8px; color:#fff; border:2px solid var(--card-bg);
}
.convo-chat-info { flex:1; min-width:0; }
.convo-chat-info .name { font-size:14px; font-weight:600; }
.convo-chat-info .sub { font-size:12px; color:var(--text-muted); margin-top:1px; }
.convo-header-actions { display:flex; gap:5px; align-items:center; flex-shrink:0; }
.convo-status-select {
  padding:5px 10px; border-radius:20px; font-size:12px; font-weight:600;
  border:1px solid transparent; cursor:pointer; appearance:none; outline:none;
  transition:all 0.15s; background:var(--bg-secondary); color:var(--text);
}
.convo-status-select.s-open    { background:#fef3c7; color:#92400e; border-color:#fcd34d; }
.convo-status-select.s-assigned { background:var(--primary-glow); color:var(--primary); border-color:var(--primary); }
.convo-status-select.s-resolved { background:var(--success-light); color:var(--success); border-color:var(--success); }
.convo-status-select.s-closed   { background:var(--bg-secondary); color:var(--text-muted); border-color:var(--border); }
.convo-chat-body {
  flex:1; overflow-y:auto; padding:16px 20px;
  display:flex; flex-direction:column; gap:2px;
}
.convo-chat-footer {
  padding:10px 16px; border-top:1px solid var(--border); background:var(--card-bg);
  display:flex; align-items:center; gap:10px; flex-shrink:0;
}
.convo-chat-footer-note {
  flex:1; padding:8px 12px; border-radius:8px; border:1px solid var(--border);
  background:var(--bg-secondary); font-size:12px; color:var(--text-muted); font-style:italic;
}

/* Chat Bubbles */
.chat-date-divider {
  text-align:center; padding:14px 0 6px; font-size:11px; color:var(--text-muted);
  font-weight:500; position:relative; letter-spacing:0.03em;
}
.chat-date-divider::before, .chat-date-divider::after {
  content:''; position:absolute; top:calc(50% + 6px); height:1px; background:var(--border-light);
}
.chat-date-divider::before { left:0; right:calc(50% + 45px); }
.chat-date-divider::after  { left:calc(50% + 45px); right:0; }
.chat-message {
  display:flex; gap:8px; max-width:80%; animation:fadeInUp 0.15s ease; margin-bottom:1px;
}
.chat-message.customer { flex-direction:row; }
.chat-message.bot-msg  { flex-direction:row-reverse; margin-left:auto; }
.chat-avatar-sm {
  width:28px; height:28px; border-radius:8px; display:flex; align-items:center;
  justify-content:center; font-size:11px; font-weight:700; flex-shrink:0; color:#fff;
  align-self:flex-end;
}
.chat-bubble-wrap { display:flex; flex-direction:column; max-width:100%; }
.chat-bubble {
  padding:9px 13px; font-size:13.5px; line-height:1.6; word-break:break-word;
}
.chat-message.customer .chat-bubble {
  background:var(--card-bg); color:var(--text); border-radius:16px 16px 16px 4px;
  border:1px solid var(--border-light); box-shadow:var(--shadow-xs);
}
.chat-message.bot-msg .chat-bubble {
  background:var(--primary); color:#fff; border-radius:16px 16px 4px 16px;
}
.chat-meta { font-size:10.5px; color:var(--text-muted); margin-top:3px; display:flex; align-items:center; gap:4px; }
.chat-message.bot-msg .chat-meta { justify-content:flex-end; }

/* RIGHT INFO PANE */
.conv-info-pane {
  display:flex; flex-direction:column; background:var(--card-bg); overflow-y:auto; flex-shrink:0;
}
.conv-info-section { padding:14px 16px; border-bottom:1px solid var(--border-light); }
.conv-info-section:last-child { border-bottom:none; }
.conv-info-label {
  font-size:10px; font-weight:700; text-transform:uppercase; letter-spacing:0.08em;
  color:var(--text-muted); margin-bottom:9px;
}
.conv-info-row { display:flex; align-items:flex-start; gap:8px; margin-bottom:7px; font-size:13px; }
.conv-info-row i { width:14px; color:var(--text-muted); font-size:12px; margin-top:1px; flex-shrink:0; }
.conv-info-row:last-child { margin-bottom:0; }
.conv-stat-grid { display:grid; grid-template-columns:1fr 1fr; gap:7px; }
.conv-stat-box { background:var(--bg-secondary); border-radius:8px; padding:10px; text-align:center; }
.conv-stat-box .stat-val { font-size:20px; font-weight:700; color:var(--text); line-height:1; }
.conv-stat-box .stat-lbl { font-size:10px; color:var(--text-muted); margin-top:3px; }
.conv-action-btn {
  width:100%; padding:9px 12px; border-radius:8px; font-size:13px; font-weight:500;
  border:1px solid var(--border); background:var(--card-bg); color:var(--text);
  cursor:pointer; text-align:left; display:flex; align-items:center; gap:8px;
  transition:all 0.15s; margin-bottom:5px;
}
.conv-action-btn:last-child { margin-bottom:0; }
.conv-action-btn:hover { background:var(--bg-secondary); }
.conv-action-btn.danger:hover { background:var(--danger-light); border-color:var(--danger); color:var(--danger); }
.conv-action-btn i { width:16px; text-align:center; color:var(--text-muted); }